Returns policy

30-day cooling-off period

You can cancel your online purchase within 30 days of receipt without giving a reason. This also applies to second-hand and discounted products. Your statutory 14-day cooling-off period is included in this period.

How to request a return

Let us know within those 30 days that you wish to cancel your purchase. You can use Cancel a purchase below or email service@nexwavegames.nl. Preferably include your order number or the items concerned. You do not have to wait for our permission or give a reason.

Return the items within 14 days of your notification to NexWave Games, Havikhoek 20, 3201 SH Spijkenisse, Netherlands. Would you like a return label from us? Request it via service@nexwavegames.nl. We pay for this label; no return costs will be deducted from your refund. You may also choose your own carrier. If you buy a shipping label independently without consultation, those costs are your responsibility. Requesting a label is not required to notify us of your return.

Trying and returning products

You may inspect and try a product as you would in a shop. Pack it carefully and include everything supplied with it. The original packaging is helpful if you still have it, but is not a requirement for a return. If further use has reduced the product’s value, we may charge for that reduction in value.

Refund

We will refund you within 14 days of your cancellation notification using the same payment method. We may wait until we receive the product or you provide evidence of having returned it, whichever occurs first. If you return the entire order, we will also refund the standard outbound delivery costs. For a partial return, those original shipping costs are not refunded.

Received a faulty or incorrect product?

Email service@nexwavegames.nl if something does not work, is damaged or does not match your order. We will work with you to find a solution at no cost. Your statutory rights regarding a defective product continue after the cooling-off period. Read more on our warranty page.