Privacy

Last updated: 6 November 2026

NexWave Games operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). This privacy policy describes how we collect, use and disclose your personal information when you visit, use, purchase or otherwise interact with us on our Services. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.

Personal Data We Collect or Process

By “personal data” we mean information that identifies you or another person or can reasonably be linked to you. Personal information does not include information that is collected anonymously or anonymized in such a way that it cannot identify or reasonably be linked to you.

Depending on how you use the Services, where you live and what is permitted or required by law, we may collect or process the following categories of personal data, including derived information:

Contact details: name, address, billing address, delivery address, telephone number, email address.
Financial data: credit card, debit card and bank account numbers, payment information, transaction details, payment confirmation and other payment details.
Account information: username, password, security questions, preferences and settings.
Transaction data: items viewed, items in your shopping cart or wishlist, purchases, returns, exchanges or cancellations, and previous transactions.
Communications with us: information you provide when contacting customer service.
Device data: information about your device, browser, network connection, IP address and other unique identifiers.
Use of the Services: Interaction with the Services, including navigation and usage patterns.

Sources of Personal Data

We may collect personal information from the following sources:

Directly from you: for example when creating an account, using the Services, communicating with us or providing data.
Automatically via the Services: for example via your device, cookies and similar technologies.
Through service providers: for example IT management, payment processing or data processing on our behalf.
Via partners or third parties.

How we use your personal data

Depending on your interaction with the Services, we may use personal information for:

Providing, customizing, and improving the Services: for example, to process orders, handle payments, facilitate returns and exchanges, manage accounts, send notifications, and provide a personalized shopping experience.
Marketing and advertising: for example, to send promotions, newsletters or advertisements via email, text message, postal mail or online advertisements, including based on previous purchases or shopping behavior.
Security and fraud prevention: for example, to secure accounts, detect and prevent fraud or illegal activity, and protect our Services.
Communication with you: for example, providing customer service and support and maintaining a good relationship.
Legal purposes: for example, to comply with laws, respond to legal process, conduct investigations, and enforce possible violations of our terms or policies.

Disclosure of Personal Information

We may share your personal information with third parties in certain circumstances, for example:

With suppliers and service providers: for example for IT management, payment processing, data analysis, customer service and shipping.
With business and marketing partners: for example for advertising and marketing activities.
At your request or with your permission: for example for shipping products or via social media integrations.
Within our company: with our affiliates or within our corporate structure.
In business transactions: such as mergers, bankruptcies or legal obligations.

Third Party Websites and Links

The Services may contain links to third party websites. We are not responsible for the privacy or security of these websites and recommend checking their privacy policies.

Children's data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children under the age of 16. Parents or guardians can contact us to delete a child's data.

Security and retention period

Although we take appropriate security measures, perfect security cannot be guaranteed. Data may not be completely secured during transmission.

The retention period of your personal data depends on factors such as maintaining your account, providing Services, complying with legal obligations and resolving disputes.

Your rights and choices

Depending on where you live, you may have the following rights:

Right of inspection/information: access to your personal data.
Right to erasure: request for deletion of data.
Right to correction: request for correction of incorrect data.
Right to portability: request to transfer data to a third party.
Manage communication preferences: unsubscribe from promotional emails; non-promotional emails can still be received.
Objection to processing / restriction of processing: possibly limit or stop your processing.
Withdrawal of consent: if consent is the basis for processing, you can withdraw it.

You can exercise these rights through the Services or by contacting us using the contact details below.

Complaints

If you have any complaints about the processing of your data, you can contact us. In some cases you can also file a complaint with the local data protection supervisory authority.

International transfers

We may store, process or transfer personal data to countries outside your country of residence. For transfers outside the EU or the UK, we use recognized mechanisms such as the European Standard Contractual Clauses.

Changes to this privacy policy

We may amend this privacy policy from time to time, for example to update our practices, operational or legal reasons. We will publish the modified version on this website and update the "Last Updated" date.

Contact

If you have any questions about this privacy policy or your rights, please contact:

Email: service@nexwavegames.nl

Address: Havikhoek 20, Spijkenisse, 3201 SH, Netherlands

For the purposes of applicable privacy legislation, we are the controller of your personal data.

Google Customer Reviews

After a successful order, you can choose on the order confirmation whether to receive a Google Customer Reviews invitation. To display this Google window, we share your email address, order number, delivery country and estimated delivery date with Google, together with our Merchant Center ID.

Taking part in the survey is voluntary. Only if you agree in the Google window may Google email you after the estimated delivery date to review your shopping experience. This choice is separate from your consent for analytics or advertising. Google processes this data under its own privacy policy.

Website, cookies and browser storage

Our store uses nexwavegames.eu. The former nexwavegames.nl domain redirects to the new website; our contact address remains service@nexwavegames.nl. Cookie preferences and local browser storage belong to the website visited and are not automatically transferred between .nl and .eu.

We use necessary browser storage for your cart, language and sign-in session. Google Analytics and Google Ads are used only with consent for statistics and marketing respectively. Purchase measurements may include order numbers, products and amounts, but no name, email address, phone number or delivery address. Local records prevent duplicate purchase measurements and hold up to 50 order numbers per measurement service.

Cookie lifespan differs from retention of data in Analytics. Our cookie policy lists storage types, purposes and periods. You can change statistics and marketing consent at any time through Cookie settings in the footer. On withdrawal, we delete the associated local purchase records and accessible Google cookies and stop the corresponding new measurements. You can also contact us about data collected earlier.

Read the full cookie policy

Payments, shipping and order messages

To fulfil your order we process contact, order, payment and delivery information. Mollie processes iDEAL/Wero and card payments; PayPal processes payment if you choose PayPal. These payment services receive the order and customer data needed for the selected payment and process payment and security data under their own privacy policies. PayPal loads on our website only after you select it.

For shipping labels and delivery, we share the required name and address with PostNL, with an email address, phone number and shipping reference where needed. This also applies when we ship orders from our bol stores ourselves. We use Resend for order confirmations, shipping notices and other requested service messages, processing the email address and order or delivery details needed for the message. This necessary processing is separate from advertising-cookie consent.

Hosting, accounts and security

Cloudflare provides hosting and security. We use Cloudflare Turnstile on protected forms and account functions to limit abuse; technical data such as IP address, browser and network information may be processed. Our Turnstile setting does not issue a pre-clearance cf_clearance cookie. Other Cloudflare security checks may use their own necessary cookies. Supabase provides data storage and account authentication; your browser stores a sign-in session when you use an account.

Necessary order, payment and shipping processing is used to perform our contract. For security and abuse prevention we rely on our legitimate interest in protecting the store and its customers. Optional statistics and advertising require consent. Google Customer Reviews participation has the separate choice described above. Contact service@nexwavegames.nl with questions or requests for access, deletion, objection or withdrawal of consent.

Retention and deletion

We delete stored shipping and return-label PDFs and extra address copies from our store database six months after shipment or final closure. A return label created later is kept for six months after creation. For bol shipments, this period starts when we confirm shipment or closure. A limited shipping reference is retained to prevent duplicate shipments and where needed as evidence.

We delete abandoned and definitively unpaid orders 30 days after final closure, after verifying non-payment and releasing inventory reservations. An uncertain payment status, a statutory accounting obligation or an open case blocks deletion until resolved.

After two years without account activity or a purchase, we first send an email warning. You then have 30 days to sign in and keep your account. Without new activity, we delete the customer account, profile and saved address. Administrator accounts and data needed for an open case are excluded from automatic deletion. Necessary historical order records are retained separately.

We delete technical request-rate counters within 24 hours after their validity window expires. Cleanup is checked hourly. For complaints, warranty claims, disputes or necessary evidence, we retain only the data needed for that purpose for longer and review the exception. Statutory accounting periods apply separately: generally seven years, and ten years for records under the One Stop Shop (OSS).