Warranty

Warranty at NexWave Games

We clean and test our games, consoles and accessories before selling them. Even a second-hand product should work as described on its product page. Its age, price, condition and any defects clearly disclosed before purchase are taken into account.

Statutory warranty

You are entitled to a product that conforms to the agreement. Does it fail to work as you could reasonably expect under normal use? Contact us. We will assess the issue and, where the statutory warranty applies, provide an appropriate solution at no cost: repair or replacement and, if that is not possible, a price reduction or refund in accordance with the law.

In the Netherlands, the statutory warranty has no fixed two-month duration. During the first year after delivery, the burden of proof regarding the cause of a defect generally lies with us. Your rights depend on what you could reasonably expect from the particular product, which may be second-hand.

Our promise for the first two months

Does a problem with the product’s operation arise within two months of receipt? Let us know and we will help assess it and find a solution as quickly as possible. This service does not limit your statutory warranty rights after those two months.

Damage caused by use or modifications

Damage demonstrably caused by misuse, an accident or a modification is not covered by the statutory warranty for that defect. Opening the casing or attempting a repair does not automatically invalidate your rights; we consider the cause of the problem. Your cooling-off period does not automatically lapse either.

Need help?

Do you need to return a product for a warranty claim? Contact us for shipping instructions. If the problem is covered by the statutory warranty, we pay the necessary return costs and provide a prepaid return label on request.

Email your order number, a brief explanation and any photos to service@nexwavegames.nl, or call us on 06 2356 3442. To cancel a purchase without giving a reason, read our returns policy.